Refund policy

Potty Training Underwear — 75-day money-back guarantee

For Amelivo Potty Training Underwear purchased directly from amelivo.shop, contact us within 75 days of delivery to request a refund. This applies to the 1-pair, 5-pair, and 10-pair bundles. These are one-time purchases, not subscriptions. The request process, return-shipping conditions, and refund timing below apply.

Cayenne Pepper Softgels — 120-day money-back guarantee

We want you to feel confident trying Amelivo Cayenne Pepper Softgels. You have 120 days from the date your order is delivered to contact us and request a refund under our money-back guarantee. This guarantee applies to one-time purchases, subscription orders, sale items, and promotional bundles purchased directly from amelivo.shop.

To request a refund, email contact@amelivo.shop with your order number and a brief explanation. We may ask for a photo of the product or require any remaining product to be returned. Do not send a return without contacting us first; unauthorized returns may not be accepted.

If your request is approved, we will refund the eligible product purchase price to your original payment method. Original shipping charges are not refundable unless the item arrived damaged, defective, or incorrect. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at contact@amelivo.shop with your order number and photos so we can make it right.

Exceptions

Gift cards cannot be returned. We may refuse claims involving fraud, abuse of the guarantee, purchases made from unauthorized sellers, or requests submitted after the applicable guarantee period (75 days after delivery for Potty Training Underwear; 120 days for Cayenne Pepper Softgels). This policy does not limit any rights you have under applicable consumer law.

Subscriptions

Canceling a subscription stops future renewals but does not automatically refund an order that has already been processed. Processed subscription orders remain eligible for the same 120-day money-back guarantee described above. See our Purchase options cancellation policy for information about pausing, skipping, rescheduling, or canceling future renewals.

Refund timing

We will notify you after reviewing your request and any returned product. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact contact@amelivo.shop.